Ticket support response time.

We have 30 minutes average support response time on most of the technical support questions or any issues related to your account.

Please note that more complicated issues which require further investigation by our Level 2 support may require extra time for investigation and troubleshooting.
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Our data centers are location.

Our data centers are located in the heart of Nuremberg and in Falkenstein/Vogtland, Germany.

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All billing related questions (orders,upgrades, refunds, etc.) are processed by our accounting...